Monolith Gives Oracle Network Quality Confidence
How often do you hear that an IT group is bragging about the quality of their network services provided to the organization -while backing it all up with simple to read dashboard reports? Not often! Well, that’s exactly what Craig Yappert, senior director of global IT at Oracle is doing.
To achieve these bragging rights, Craig had to evolve from a patchwork of overlapping network monitoring systems that could not properly provide an integrated view to monitor Oracle’s carrier-class network. The decision was made to implement Monolith Software to tie it all together and shift to a service level management focus.
The net result: Craig is now retiring many of the traditional monitoring systems that were in place, and using Monolith as the main engine for Oracle’s real-time service level management dashboard.
“With Monolith, you don’t need to be a programmer to build technical and business level dashboards. The goal was to be more proactive and improve our network quality and Monolith is helping us achieve those goals to the point where I am now exposing our IT service quality to the customers we serve through a series of dashboard views,” said Craig.
To view how Craig is using Monolith to deliver a new level of quality services on a global, carrier-class network (supporting over 8,500 employees and 4.5 million Oracle OnDemand users,) join Craig and Monolith on a April 6th Webinar: Real-time Service Assurance Management. Craig will be sharing a live look into Oracle’s network to demonstrate how he provides better service level management.
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Oracle, Network Services, Service Assurance, Service Level Management, SLM, Business Service Management, BSM