Service Assurance Blog
Apr 23, 2014Who is Affected by the New AssureNow 4.0 Product?
Now that the AssureNow™ platform is generally available, I wanted to take the time to detail the expected impact of the release for our prospects, customers and partners. We have spent many sessions within the service assurance community to ensure that this release provides the
Apr 22, 2014Customers and Partners Influenced the Definition and Design of Our New AssureNow™ Product
In most software, user interfaces in particular, always seem to be catalysts for customer feedback and criticisms. With its multi-tenancy capabilities, our solution is often the customer’s “face” to their end-users in delivering high value services, and we heard the solution needed some refinement including
Apr 21, 2014Launch of the New AssureNow 4.0 Platform
Today, Monolith Software is shipping our newest release, AssureNow™ 4.0. This is a release that has been worked on with input from our customers, our partners, and from intelligence we have gained by interacting with leading analysts in our space. The consistent issues
Apr 16, 2014Service Assurance for Network Virtualization is about Future Proofing
In order to ensure that your organization is future proof, you need to think about service assurance for network virtualization. Do you really want to purchase another EMS/NMS and create another silo for your operations to manage? Do you want to purchase additional services to
Apr 08, 2014Service Assurance Successfully Deployed
"86 days of product training for each administrator" — those words were the straw that broke the camels back.
It was 2010 and we were after a number of successful meetings with the potential customer and the legacy monitoring vendor. The customer loved the PowerPoints that
Apr 04, 2014End-to-End CEM and Business Agility Made Possible with Unified Service Assurance
Monolith Software recently hosted a webinar titled, “Achieving End-to-End Customer Experience and Business Agility with Unified Service Assurance." Patrick Kelly, Research Director at Analysys Mason; Allan Rochford, Head of Service Management at eircom; Patrick Buttimer, CEO of Eirteic; and myself, Bill