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Action Manager

Operational Metrics Escalation Phases Rotational Oncall Policy Actions Remedy Integration Watcher Correlation
Advantages

1. Intelligent Incident Router
2. Single Integration Point
3. Supports Multiple
a. Groups
b. Shifts
c. Schedules
4. Easy Config via Event Types
5. Rotational Oncall Engine
6. Designed for NOCs
7. Custom Correlation
8. Event Automation
9. Syncs People, Fault, and Ticket
10. Single Configuration Web UI
11. Bi-Directional Ticketing

Benefits

1. Eliminates Multiple Notify Engines
2. Operational Efficiency
3. Helps Eliminate Tier1
4. AutoRoute Alarms to Correct People
5. Capture & Track Key Ops Metrics

Data Sheet v3.1

Online Demo

Home > Products > Action Manager > Phases

Phases

Monolith Action Manager escalates by way of three distinct phases: Acknowledgement, Resolution, and Ticketing. The Acknowledgement phase is used to minimize and ensure MTTRespond. The Resolution phase is used to minimize and ensure MTTRepair. The Ticketing phase is used to initiate Bi-Directional Ticketing Integration. All three phases are ran completely independently.

Acknowledgement Phase

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Resolution Phase

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