BSM/SLM - Solutions - Monolith Software

Measure and Manage Service Performance with Accuracy - Monolith Software for BSM/SLM

React and respond to changes in service performance in real-time

SLM/BSM data and metrics can provide your monitoring efforts with invaluable business context. Having that SLM/BSM information available in real time allows you to react to changes in service performance as change occurs, so you can maintain SLAs with customers, preserve uptime and availability, protect vital revenue streams and retain customers.

A total picture of service performance across your environment

Monolith Software's SLM/BSM solution allows you to granularly define your level of service quality. It connects event management to incident management triggering alarms when services approach a breach. It draws in, and integrates performance metrics from many data sources, providing you with a rich picture of service level performance so you can diagnose problems faster, tune performance and plan for future capacity with greater accuracy. Information can be flexibly sliced, diced and presented in reports and configurable dashboards to show you point in time data, an aggregated view of service performance across your environment, or performance trends over time.

Features

Benefits

						Automated discovery and integration with third party CRM, CMDB and provisioning systems enables quick identification of services and incorporation into the surveillance effort
Provides multi-tenant access to SLM/BSM views
Dynamic, real-time dashboards provide top down views into service performance
Automated configuration from third party systems (CRM, CMDB, Provisioning, Billing, etc)
Supports infinitely tiered service hierarchy definitions
Uses availability, performance, or utilization statistics for compliance reporting and thresholding
Uses event-based filters for real-time SLM impact analysis
Superior reporting engine enables management of services in real-time as well as historical trending
Integrates with existing fault and event management platforms though the generation of service impacting meta events

					

						Full support for ITIL best practices for incident, availability, capacity and performance management
Shorten mean time to respond (MTTR) by directly tying events to incident management

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