Measure and Manage Service Performance with Accuracy - Monolith Software for BSM/SLM

React and respond to changes in service performance in real-time

BSM/SLMClick to enlarge screenshots

SLM/BSM data and metrics can provide your monitoring efforts with invaluable business context. Having that SLM/BSM information available in real time allows you to react to changes in service performance as change occurs, so you can maintain SLAs with customers, preserve uptime and availability, protect vital revenue streams and retain customers.

A total picture of service performance across your environment

Monolith Software's SLM/BSM solution allows you to granularly define your level of service quality. It connects event management to incident management triggering alarms when services approach a breach. It draws in, and integrates performance metrics from many data sources, providing you with a rich picture of service level performance so you can diagnose problems faster, tune performance and plan for future capacity with greater accuracy. Information can be flexibly sliced, diced and presented in reports and configurable dashboards to show you point in time data, an aggregated view of service performance across your environment, or performance trends over time.

Features
Benefits
  • Automated discovery and integration with third party CRM, CMDB and provisioning systems enables quick identification of services and incorporation into the surveillance effort
  • Provides multi-tenant access to SLM/BSM views
  • Dynamic, real-time dashboards provide top down views into service performance
  • Automated configuration from third party systems (CRM, CMDB, Provisioning, Billing, etc)
  • Supports infinitely tiered service hierarchy definitions
  • Uses availability, performance, or utilization statistics for compliance reporting and thresholding
  • Uses event-based filters for real-time SLM impact analysis
  • Superior reporting engine enables management of services in real-time as well as historical trending
  • Integrates with existing fault and event management platforms though the generation of service impacting meta events
  • Full support for ITIL best practices for incident, availability, capacity and performance management
  • Shorten mean time to respond (MTTR) by directly tying events to incident management

Need more information on our BSM/SLM solutions?

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